Contacting The Blogger.com Staff?
Now Blogger.com does have a "Help" page. On that page they try to answer some of the most frequently asked questions regarding problems. They do have links to where you can send them suggestions and/or ideas and to report problems such as bugs however they also say that they usually don't reply unless they need more information.
Like I said before there are Blogger.com employees who respond to the Blogger.com help message boards and they do reply to some of the posts from those who are having problems with their blog. So maybe it would be a good idea to go that route.
I'm also trying to remember about any of the times when I contacted them and I just don't remember having any problems with them. When my blog(s) have been marked as a spam blog, I contacted them to review my blog and my blog was unblocked. I just don't remember having too many problems with them (except for the error code problems).